Who this is for
Companies receiving repetitive WhatsApp enquiries or connecting customer conversations with sales and support workflows.
Jipuri services
WhatsApp AI Agents for Sales and Customer Support
Reliable conversations need trustworthy business information, carefully designed integrations and a clear path to human support.
Specialized services
Practical sales and support use cases
- 01
Answer common questions using approved company information and knowledge sources.
- 02
Capture customer requests and route leads to a sales team or CRM.
- 03
Look up stock or order details when suitable APIs and permissions exist.
- 04
Recognize out-of-scope requests and escalate them to human agents.
Example solution
Example: integrate WhatsApp Business with your CRM
A conversational entry point can classify sales inquiries and pass useful context to the team handling each customer.
- 1Receive messages through the official platform with appropriate permissions.
- 2Recognize intent and consult approved business information only.
- 3Create or update CRM records when the integration supports it.
- 4Transfer the conversation and context to a human advisor.
What we need to assess: The business account, permissions, applicable templates, privacy rules and user consent must be reviewed before deployment.
How we work
Control and observability by design
We focus on clear engineering, testing, failure handling and documentation. We select technology to fit the problem, not the other way around.
- 1
Define conversation goals, failure scenarios, privacy and integration permissions.
- 2
Assess official WhatsApp Business Platform requirements relevant to your organization.
- 3
Test with realistic scenarios and establish supervision, content updates and human escalation.
Technologies and integrations
WhatsApp Business Platform, APIs, n8n, knowledge bases, retrieval-augmented generation and CRM when appropriate.
How we work
Potential project deliverables
Scope and deliverables are agreed together before implementation.
- 01
Conversation map, human-handoff rules and boundaries for automated support.
- 02
Design for knowledge sources, access permissions and CRM or internal integrations.
- 03
Test scenarios covering incorrect answers, sensitive cases and quality review.
Frequently asked questions
Frequently asked questions
Can an AI agent provide an incorrect answer?
Yes. Generative models can make mistakes. We reduce risk through constraints, source retrieval, validation and appropriate human handoff.
Does official API access guarantee a verified badge?
No. WhatsApp Business Platform access does not automatically provide an official business badge, which depends on Meta eligibility and review processes.
Final scope, integrations, delivery timelines and outcomes are confirmed during discovery.